Shipping policy

Thank you for choosing ISAAC ROWAN CALLAGHAN. Based in Mount Maunganui, New Zealand, our online store focuses on retailing premium fresh food ingredients. We abide by strict order‑handling protocols and adopt professional insulated cold‑chain packaging with ice packs to protect perishable fresh goods, striving to deliver all orders safely and meet expected logistics schedules.
Order Processing Time
We finalize order verification, commodity inspection and cold‑chain sealed packaging within 1 to 3 business days after successful payment and order confirmation. Order processing services will be suspended on New Zealand weekends and national public holidays. During busy promotional cycles and order surges, order preparation may be delayed slightly. We will send timely email alerts to customers once obvious delivery delays occur.
Shipping Rates and Delivery Estimates
Shipping fees are calculated based on package weight, overall size and delivery destination. The exact logistics cost will be automatically calculated and displayed on the checkout page before payment confirmation. All fresh food orders will be delivered via professional cold‑chain shipping service. Urban areas within New Zealand have an estimated delivery period of 1‑3 business days, while rural addresses may require additional 1‑2 business days, subject to actual logistics status. The stated delivery time is for reference only. Actual arrival time may be affected by logistics provider operational failures, cross‑border customs inspections, extreme weather, regional traffic restrictions and official holidays.
Shipment Confirmation and Order Tracking
Once our warehouse completes parcel handover to authorized logistics partners, you will receive an official shipment confirmation email including dedicated tracking codes and logistics inquiry entrances. Due to cross‑system data synchronization delays, parcel tracking information will be updated and accessible for query within 24 hours after shipment. If tracking data cannot be loaded normally, customers may contact our support team for manual parcel tracing.
Incorrect Address Disclaimer
Customers shall fill in accurate, complete and valid recipient addresses, postal codes and contact numbers during checkout, and double‑check all delivery information before submitting orders. ISAAC ROWAN CALLAGHAN shall not bear any liability for misdelivery, delivery failure or parcel loss caused by false or incomplete information provided by buyers. If parcels are returned to our warehouse due to address errors, buyers need to bear all additional reshipping fees independently. Returned fresh products cannot be resold, and no refund will be offered for returned perishable goods.
Lost, Damaged and Spoiled Packages
If your fresh‑food parcel is missing or untraceable during transit, please submit a loss investigation request to our customer service within 2 days after the scheduled delivery date. Long‑distance transportation may cause packaging rupture, temperature deviation or fresh food spoilage. If you receive damaged or deteriorated goods, please retain the original outer packaging and take clear evidentiary photos within 6 hours after receiving parcels. Our team will conduct comprehensive verification and deliver targeted solutions as soon as possible. Late claims will not be accepted.
Fresh Product Storage Notice
All fresh food products require proper refrigeration or freezing immediately upon receipt. Customers shall store, handle and consume fresh ingredients in accordance with food safety guidelines. We reject after‑sales claims for food spoilage, deterioration or damage caused by improper storage, delayed parcel collection or improper manual handling after delivery.
International Shipping and Customs Notice
We provide global cross‑border cold‑chain shipping services for all fresh merchandise. Overseas shipments may generate import tariffs, customs clearance handling fees and other statutory charges required by destination countries. All customs‑related expenses are borne by order recipients, and such fees are not included in product prices and settled shipping costs. We will not be responsible for parcel detention, customs rejection and relevant losses arising from buyers' non‑compliance with local import declaration regulations. Certain fresh food items may be prohibited from cross‑border transportation by local customs.
Contact Information
If you have any questions about shipping regulations, logistics progress and delivery after‑sales issues, please contact us via official channels below:
Trade name: ISAAC ROWAN CALLAGHAN
Phone number: +64 21 368 9042
Email: info@isacore.shop
Physical address: 7 Nikau Crescent, BOP, Mount Maunganui 3116, New Zealand